Delivery Policy
Effective Date: February 20, 2025

At WOWTOPIX, we are dedicated to providing prompt and reliable delivery services for our premium pet products. This Delivery Policy outlines the terms and conditions related to the shipping and delivery of orders placed on https://wowtopix.xyz/.

1. Shipping Regions

We currently offer delivery services exclusively within the United States. We are unable to process international orders at this time.

2. Order Processing Time

  • Processing Time: All orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Timeframe

  • Standard Delivery: Estimated delivery within 5-10 business days from the shipping date.

  • Delivery times may vary depending on your location and external factors (e.g., weather conditions, courier delays).

4. Shipping Costs

  • Calculation: Shipping costs are calculated at checkout based on the weight of your order and delivery destination.

  • Promotions: From time to time, we may offer free shipping or discounted rates as part of promotional campaigns.

5. Order Tracking

  • Once your order is shipped, you will receive an email notification with a tracking number and a link to monitor your delivery status.

  • You can also track your order directly through your WOWTOPIX account.

6. Delivery Address

  • Please ensure the delivery address is accurate and complete during checkout.

  • WOWTOPIX is not responsible for undeliverable orders due to incorrect or incomplete addresses.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or incorrect address:

  • The courier may attempt redelivery or return the package to our facility.

  • Additional shipping fees may apply for redelivery.

8. Delivery Delays

While we strive for timely deliveries, the following factors may cause delays:

  • Severe weather conditions

  • Natural disasters

  • Courier service interruptions

  • High order volumes during holidays

9. Lost or Damaged Packages

  • Lost Packages: If your order is lost in transit, please contact us at contact@wowtopix.xyz within 14 days of the expected delivery date.

  • Damaged Packages: If you receive a damaged package, please provide photos of the damage and contact us immediately.

10. Contact Us

If you have any questions or concerns regarding our Delivery Policy, feel free to reach out to us:

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